FAQ

Frequently Asked Questions:

Where are you located?
We are located in Texas. Our products ship from various warehouses inside of the USA.

When will my item ship?
Occasionally, a manufacturer will require additional lead time. Some manufacturers do not work on the weekends, so your item should ship out the next Monday or Tuesday.

Is shipping free?
Yes, except Hawaii, Puerto Rico, and any other region outside of the contiguous United States.

What happens if I place an order from Puerto Rico, Hawaii, or outside the contiguous United States?
We have set it so that you can place an order from these regions, however, we will need to send you another invoice to include the correct price of shipping. Then you will need to pay again. We will not charge you for the first order. This is currently the best way to deal with shipping outside of the contiguous USA because of software limitations.

What is the easiest way to order?
The easiest way to order is online. Our website is SSL encrypted. This means that it is safe and easy to order on our website. You can also order by phone or by email.

What if I just want a spare part?
Send an email to support@smallhomesandsolar.com and we will get you what you need.